Q: I have not received my code immediately after purchased, why?

A: Please note code is sent by the data system automatically if you do not contact via support directly. Normally, you can receive your code in minutes after you were succeed in payment. But this time depends on the efficiency of your bank or whether you placed an order from other countries. So please keep patience to wait.

Q: I can not register with my received code?

A: First, please make sure the downloaded program is the latest version and sames to the one you have purchased. Second, be sure the Internet connection is fine with your computer.
Third, If you find your code is too long for the registration box, please upgrade your code via this update link to get a new code.
At last, copy and paste your license email and code strings without any blank space on the left or right when you activate.
If you are not using the latest version, you may be also unable to register.
Therefore, please follow these steps:
1. Uninstall completely the program on your computer.
2. Use registry clean software to clean registry trash.
3. Download the latest version from our official website and reinstall it.
Make sure the downloaded program sames to the one you have purchased.
4. Use your license email and key to register and activate.
And also keep no space on the left or right when you copy or paste the email and code strings.

Q: After I have updated the latest version, license key has failed to reactivate. How can I fix this issue?

A: Please use your licensed email or order ID to update your license key. If you are still failed or do not receive comfirmation email, please provide us your product name, order ID, register email, register name, register code and your country name, also be sure all the information above must match your original register information.

Q: I lose my license key, can I get back?

A: Yes, please use your licensed email or order ID to retrieve your code. If you want to retrieve code by another email, please change your licensed email at first. If you are still failed or do not receive comfirmation email, please provide us your product name, order ID, register email, register name, register code and your country name, also be sure all the information above must match your original register information.

Q: How to change computer and transfer the code to register WinAVI again?

A: Note the code for WinAVI is only used for one PC. If you want to transfer the code to another PC, please remove the software from the old PC, and download the latest version and install. When you paste your license code and press "Register", a pop up window will guide you the next step to re-activate on this new PC.