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support  Why...?
Total
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1.Why does my output file(s) does not have video? Please check if you are using a NVidia video card. If so, you might have enabled the full screen video, which would prevent you from converting the video image. So just close the option "full screen video" In addition, you should download a k-lite codec package from http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm to your system.
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2.When finished converting AVI file(s), there is no sound or very low sound in the output file(s): Please just adjust the AC3Filter. And you can visit http://www.videohelp.com for some more details on how to do that.
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3.When converting AVI to DVD/SVCD/VCD...it stops at 99%? Please download a new patch named "MMEncoder(1).DLL" from Download page and then save it to the WinAVI VideoConverter folder to replace the original one.
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4.When converting a MP4 file to a WMV file and WinAVI crashes. You should download a codec from http://www.mpegable.com and then you will be able to do the conversion.
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5.The burned disc can be played with computer, but it cannot be played with DVD player. The burned disc might not be compatible with your DVD player. Please visit http://www.videohelp.com to find some information on how to make the disc compatible with your DVD player. For example, you can try to use other software to make a disk compatible with stand alone DVD players. (Burn a disk with WinAVI Video Converter, which plays well on your computer, and then copy it disk with DVD X Copy to get a useable DVD for home use).
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6.The "Help" button on the program interface does not work properly: Please rename the "winaviEN.chm" to "winavi.chm" in the "WinAVI Video converter\help" folder or you can download a new patch named "Major.DLL" from Download page, and then unzip and save it to the WinAVI Video Converter folder to replace the original one.
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7.Unable to convert files that are larger than 4GB: Please download this package: http://www.winavi.com/download/VideoConverter.zip and save it to the WinAVI Video Converter folder to replace the original one.
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8.Output video plays upside-down: Please make sure that Windows Media
Player can play the source file. If the source file
does not have any problems, please select the option
"Make picture upside-down" on the "Encoder"
tab of the "Advanced" function.
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9.Audio and video are out off sync... Please make sure that Windows Media
Player can play the source file. If the source file
can be played by WMP, maybe there is something wrong
with the codecs on your PC. Please download a K-Lite
package from
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10.WinAVI creates two DVD folders while the settings are for creating one DVD disc: If the movie is too long, the output
file will be too large to fit on a normal DVD-R/+R.
If so, just correct the problem by manually reselecting
a larger output size. (For example, you can change
the disc's capacity from 3850MB to 4300MB). Also,
you can try resetting it as follows:
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11.Why Nero6.6.0.8 says that a VCD made by WinAVI Video Converter is illegal, while Nero 6.3 works very well with a VCD made by WinAVI. It is because a VCD made by WinAVI Video Converter is 1152kbps while the new version of Nero 6.6 only works with a 1150KBps VCD. We fixed this problem. Please just click the following link http://www.winavi.com/download/MMEncoder.DLL, to get a new MMEncoder.DLL file, and then save it to the WinAVI Video Converter folder to replace the original one of the program.
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12.Unable to burn to DVD because of a VOB.NAV file in the "Video_TS" folder. The VOB.NAV file is created because
the DVD conversion is not complete and the .IFO file
can not be successfully created. So just do the conversion
again.
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13.Why I can't to download the program properly. 1) Please check whether virus has
infected your computer.
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14.Output file(s) does not have video... Please check if you are using
a NVidia video card. If so, you might have enabled
the full screen video, which would prevent you from
converting the video image. So just close the option
"full screen video" In addition, you should
download a k-lite codec package from
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15.Output video plays upside-down: Please make sure that Windows Media
Player can play the source file. If the source file
does not have any problems, please select the option
" Flip the picture upside-down " on the"
Encoder " tab of the " Advanced " function.
In addition, you should download a K-Lite codec package
from
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16.WinAVI creates two DVD folders while the settings are for creating one DVD disc: If the movie is too long, the
output file will be too large to fit on a normal DVD-R/+R.
If so, just correct the problem by manually reselecting
a larger output size. (For example, you can change
the disc's capacity from 3850MB to 4300MB). Also,
you can try resetting it as follows:
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17.The burned disc can be played with computer, but it cannot be played with DVD player. The burned disc might not be compatible with your
DVD player. Please visit
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18.Source files can be played correctly, but after conversin, it will gets black border at both top and bottom/the picture had been cut. Please adjust both "Width" and "Height" at 99% on the "Encode " tab of the "Advanced " control panel. That will be OK!
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